The Deming RED BEAD Experiment is an insightful tool in getting started in the implementation of the worker / management relationship. The Red Bead Experiment is also a perfect tool to teach the statistical concepts and methods to produce control charts that are fundamental to the Six Sigma and Dr. Deming's techniques. Implementing a TQM; Six Sigma or other quality improvement program has basically the same steps. But, FIRST you have to create a working relationship between the workforce and management.
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Through case studies at Torrington Co., Ames Rubber Corp., Kennametal, and Sikorsky Aircraft, plus expert advice from Xerox's Manager of Corporate Quality, you'll learn why training, teamwork, and interdepartmental communication form the foundation of TQM. You'll see how benchmarking other companies and setting up planning, employee involvement, and quality improvement teams facilitated the evolution to self-directed work teams.
This book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services.
